At Meyar Tea, we are committed to delivering quality tea and ensuring that every order reaches you in the best possible condition. Please read our Return & Refund Policy carefully before placing your order.
1. Return Eligibility
Meyar Tea accepts return requests within 3 days of delivery in the following situations:
- The wrong product was delivered.
- The product was damaged during delivery.
- The packaging was damaged or tampered with upon delivery.
- The product received does not match the product ordered.
For hygiene and food-safety reasons, tea products that have been opened, used, or partially consumed cannot be returned.
To be eligible for a return:
- The tea pack must remain unopened and unused.
- The product must be in its original packaging.
- The product must be returned in the same condition in which it was received.
- The customer must contact us within 3 days of receiving the order.
2. Non-Returnable Items
We do not accept returns for:
- Opened or partially consumed tea products.
- Products returned after the 3-day return period.
- Products damaged after delivery due to improper handling or storage.
- Products where the original packaging has been removed or significantly damaged.
- Change-of-mind requests after the product has been opened.
Because tea is a food product, we cannot accept opened products for resale due to hygiene and food-safety considerations.
3. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 3 days of delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
Our team will review the request and, where applicable, arrange a replacement or refund.
4. Refund Process
Once the returned product or supporting information has been reviewed:
- If the request is approved, the refund will be processed within 5–10 working days.
- Refunds will be issued through the original payment method or another mutually agreed method.
- The refund amount will depend on the nature of the approved return.
5. Exchange Policy
We may offer an exchange when:
- The wrong tea product was delivered.
- The product was damaged during delivery.
- The product received has a verified quality or packaging issue.
Exchange requests must be reported within 3 days of delivery.
6. Delivery Charges
Delivery charges are non-refundable, except where the return is the result of an error on the part of Meyar Tea.
If the wrong product is delivered or the product arrives damaged, Meyar Tea will review the case and determine the appropriate replacement or refund.
7. Product Quality Concerns
If you believe there is an issue with the quality, packaging, freshness, or condition of your tea, please contact us as soon as possible after receiving your order.
Our team may request photographs, order details, or other information to properly investigate the issue.
8. Contact for Returns & Refunds
For return, refund, exchange, or product-quality requests, please contact us at:
Email: info@meyartea.com
Please include your order number and relevant details when contacting us so that we can assist you promptly.